{"id":2153,"date":"2026-03-04T16:09:36","date_gmt":"2026-03-04T19:09:36","guid":{"rendered":"https:\/\/ericsantos.com.br\/?p=2153"},"modified":"2026-03-04T16:17:38","modified_gmt":"2026-03-04T19:17:38","slug":"chame-pelo-nome-e-sorria","status":"publish","type":"post","link":"https:\/\/ericsantos.com.br\/eng\/chame-pelo-nome-e-sorria\/","title":{"rendered":"Call them by name and smile."},"content":{"rendered":"<p><iframe title=\"Call them by name and smile.\" width=\"563\" height=\"1000\" src=\"https:\/\/www.youtube.com\/embed\/_Rfwp_WIX_Q?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p class=\"p1\"><b>First of all, a word and a gesture can completely change the start of a conversation. And starting well is already a big step forward, right?<\/b><\/p>\n<p class=\"p1\"><b>First, the word: the name of the person you&#039;re talking to. A name is one of the most important words a person can hear. Everyone likes to hear their own name. You might say that some people don&#039;t like their names. That&#039;s possible, but there&#039;s always a nickname, an abbreviation, or a way that person likes to be called.<span class=\"Apple-converted-space\">\u00a0 <\/span>Calling her by name sends the message that you care about her and value her.<\/b><\/p>\n<p class=\"p1\"><b>And the gesture, very simple yet powerful: a smile. It doesn&#039;t need to be exaggerated or performative. A light, natural smile already communicates a lot.<span class=\"Apple-converted-space\">\u00a0 <\/span>A smile conveys openness, availability, and satisfaction at being there. And this immediately changes how the other person receives your words.<\/b><\/p>\n<p class=\"p1\"><b>Communication begins before words. Before argumentation, before explanation, before negotiation.<\/b><\/p>\n<p class=\"p1\"><b>Communication begins in the atmosphere of interaction.<span class=\"Apple-converted-space\">\u00a0 <\/span>Saying someone&#039;s name and smiling are small gestures, but they completely change the start of a conversation.<\/b><\/p>\n<p class=\"p1\"><b>Try it! <\/b><\/p>\n<p class=\"p1\"><b>Before starting the next conversation, call them by name and smile. Then tell me about it! <\/b><\/p>","protected":false},"excerpt":{"rendered":"<p>Pra come\u00e7o de conversa, uma palavra e um gesto que mudam completamente o come\u00e7o da conversa. E come\u00e7ar bem j\u00e1 \u00e9 um grande avan\u00e7o, n\u00e9? Primeiro a palavra: o nome da pessoa com quem vc est\u00e1 falando. O nome \u00e9 uma das palavras mais importantes que uma pessoa pode ouvir. Todo mundo gosta de ouvir [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2154,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2153","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chame pelo nome e sorria - Eric Santos<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ericsantos.com.br\/eng\/chame-pelo-nome-e-sorria\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chame pelo nome e sorria - Eric Santos\" \/>\n<meta property=\"og:description\" content=\"Pra come\u00e7o de conversa, uma palavra e um gesto que mudam completamente o come\u00e7o da conversa. E come\u00e7ar bem j\u00e1 \u00e9 um grande avan\u00e7o, n\u00e9? Primeiro a palavra: o nome da pessoa com quem vc est\u00e1 falando. O nome \u00e9 uma das palavras mais importantes que uma pessoa pode ouvir. 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